TestIQ | Privacy Policy

Definitions and Key Terms

Company and Service Terms

• test-iq (“we”, “us”, “our”) — the entity operating the TestIQ service
• Service — all features, tools, and content provided by TestIQ
• Platform — our website and related digital services
• User (“you”, “your”) — any individual accessing or using the Service

Data and Privacy Terms

• Personal Data — information that identifies or can identify an individual
• Processing — any operation performed on personal data
• Data Controller — TestIQ, determining how and why data is processed
• Data Processor — third parties processing data on our behalf
• Cookie — a small data file stored on your device

Security Terms

• Authentication — identity verification process
• Encryption — encoding data to prevent unauthorized access
• Token — secure identifier used for authentication
• SSL/TLS — encrypted data transmission protocols

Introduction and Scope

This Privacy Policy explains how TestIQ collects, uses, and protects personal data. It also describes your rights and the choices available to you.

This policy applies to:

• all users worldwide
• all versions of the platform
• all features, updates, and services
• all methods of data collection

We may update this policy from time to time. Material changes will be communicated via email. Continued use of the Service after changes take effect constitutes acceptance.

Personal Data Collection

Account Information

Essential data:

• email address
• account identifiers
• IP address
• last sign-in information

Optional data (if provided):

• phone number (via payment processors)
• user preferences and settings

Service Usage Data

Test-related data:

• final results
• completion timestamps
• performance metrics

Individual test answers are processed in real time and are not stored.

Interaction data:

• features used
• navigation behavior
• time spent on the platform
• device and browser details

Payment Information

We receive only limited, non-sensitive payment data:

• tokenized payment identifiers
• card brand and partial digits
• expiration date

Full card numbers are never stored.

Technical and Device Data

Collected information may include:

• device type and operating system
• browser and screen resolution
• IP-based location and time zone
• performance and error metrics

Data Processing and Usage

Primary Purposes

We process data to:

• create and manage accounts
• authenticate users
• provide and personalize features
• process payments
• respond to support requests

Secondary Purposes

Data may also be used for:

• service improvement
• analytics and performance monitoring
• bug detection and resolution
• product development

Legal Bases

Processing is based on:

• contractual necessity
• legal obligations
• legitimate business interests
• user consent (where applicable)

Data Storage and Security

Storage and Transfers

Personal data is stored in secure European data centers.
Encrypted channels are used for all data transfers, including international transfers where applicable.

Security Measures

We apply industry-standard safeguards, including:

• encryption at rest and in transit
• access control and authentication
• continuous monitoring and audits
• PCI-compliant payment processing
• regular backups and disaster recovery plans

Data Breach Response

In the event of a confirmed data breach:

• internal response procedures are activated immediately
• affected users are notified within legally required timeframes
• regulatory authorities are informed where required

Analytics, Advertising, and Third-Party Services

Analytics and Infrastructure

We use trusted tools to monitor performance and improve the Service, including analytics, error monitoring, and infrastructure security providers.

Session recordings, where used, are anonymized and exclude personal data.

Advertising Partners

Advertising partners may receive limited data such as:

• anonymized identifiers
• usage and interaction metrics

Users can manage tracking preferences through browser and platform controls.

Your Rights and Choices

All users may:

• access their personal data
• request corrections or deletion
• object to certain processing activities
• request data portability
• withdraw consent

Additional rights may apply based on regional regulations (GDPR, CCPA/CPRA, PIPEDA, and others).

Requests can be submitted via official contact channels. Identity verification may be required for security reasons.

Data Retention and Deletion

We retain data only as long as necessary:

• account data — while active
• billing records — as required by law
• analytics data — for service improvement
• security logs — for limited periods

Deletion requests follow a structured verification and removal process.

International Data Transfers and Legal Jurisdiction

For international users, appropriate safeguards are applied to ensure data protection.

This policy is governed by applicable laws of the United States.
Dispute resolution procedures, including arbitration, are detailed in our Terms & Conditions.

Children's Privacy

The Service is intended for users aged 18 and older.
We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy to reflect:

• legal or regulatory changes
• service improvements
• security enhancements

Material changes will be communicated in advance where required.

Legal Information and Contact Details

For privacy-related inquiries:

• Email: privacy@TestIQ.com
• Help Center: /help-and-support
• Postal Address:
  131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, United States